Refund Policy
Get3W's refund policy for credits and payments.
General Policy
- Credits are non-refundable once used for generation tasks
- Unused credits may be eligible for refund within 14 days of purchase
- Refund requests are reviewed on a case-by-case basis
Eligible for Refund
| Scenario | Eligible |
|---|---|
| Unused credits within 14 days | Yes |
| Service outage causing failures | Yes |
| Billing error or duplicate charge | Yes |
| Dissatisfied with model output | No |
| Credits already used | No |
| Account terminated for policy violation | No |
How to Request a Refund
- Contact support at support@get3w.com
- Include your account email and transaction ID
- Describe the reason for your refund request
- Allow 3-5 business days for review
Failed Tasks
Failed tasks are not billed, so there is nothing to refund. Charges are settled only after a task completes successfully — a task that fails, times out, or is rejected at submit never reaches settlement, and your balance is untouched.
This means you do not need to request a refund for a failed generation. If you believe a failed task was charged anyway, send the task ID to support@get3w.com.
Next Steps
- Contact Support — Get help with billing issues
- How Pricing Works — Understand our pricing