Contact Support
Get help from the Get3W team.
Support Channels
| Channel | Response Time | Best For |
|---|---|---|
| < 24 hours | Account issues, billing, technical | |
| Discord | Community | Quick questions, community help |
Email Support
Send your inquiry to support@get3w.com.
Please include:
- Your account email
- Task ID (if applicable)
- Description of the issue
- Steps to reproduce (for technical issues)
- Screenshots or error messages
Discord Community
Join our Discord community for:
- Quick answers from community members
- Tips and best practices
- Model recommendations
- Feature requests and feedback
Specialized Contacts
| Topic | |
|---|---|
| General support | support@get3w.com |
| Billing issues | billing@get3w.com |
| Content reports | abuse@get3w.com |
| Privacy requests | privacy@get3w.com |
| Enterprise sales | sales@get3w.com |
Enterprise Support
For enterprise customers (Ultra tier), we offer:
- Dedicated account manager
- Priority support queue
- Custom SLA agreements
- Technical onboarding assistance
Contact sales@get3w.com for details.
Self-Service Resources
Before contacting support, check these resources:
- FAQ — Common questions and answers
- Troubleshooting Guide — Common issues and fixes
- API Reference — Complete API documentation
- Error Codes — Error code reference