FAQ

Frequently asked questions about Get3W.

General

What is Get3W?

Get3W is a unified AI platform that provides API access to 700+ AI models for image, video, audio, and 3D content generation.

Do I need to code to use Get3W?

No. You can use the web interface or desktop app without any coding. For developers, we offer REST API, Python SDK, and JavaScript SDK.

What types of content can I generate?

• Images (text-to-image, image-to-image, upscaling)
• Videos (text-to-video, image-to-video, video effects)
• Audio (text-to-speech, music, sound effects)
• 3D models (image-to-3D, text-to-3D)
• Digital humans (talking avatars)

Account & Billing

Is there a free trial?

Yes. New accounts receive $1 trial credit. Some premium models may not be available with trial credit.

How do I add credits?

Go to get3w.com/billing and choose your desired top-up amount. We accept credit cards, debit cards, Apple Pay, and Google Pay.

Do credits expire?

No. Credits never expire.

How do I upgrade my account level?

Account levels upgrade automatically based on your total top-up amount. See Account Levels for thresholds.

Can I get a refund?

Unused credits may be eligible for refund within 14 days. See our Refund Policy.

API

How do I get an API key?

Go to get3w.com/accesskey, enter a name, and click Generate. See API Authentication for details.

Why is my API key not working?

Common causes:

1. You haven't made a top-up yet (required to activate API access)
2. The key was deleted
3. Extra spaces in the key when copying
4. Wrong header format (should be Authorization: Bearer YOUR_KEY)

What's the API base URL?

https://api.get3w.com/api/v3

How long does generation take?

• Images: 1-10 seconds depending on the model
• Videos: 30 seconds to 5 minutes depending on length and quality
• Audio: 1-30 seconds depending on length
• 3D: 1-5 minutes

Content

How long is generated content stored?

Generated content is retained for 7 days. Download anything you want to keep.

Can I use generated content commercially?

Yes, subject to our Commercial Use Policy and the specific model's license terms.

Is my content used for training?

No. Your generated content is never used to train AI models.

Next Steps

• Troubleshooting Guide — Common issues and fixes
• Contact Support — Get help from our team