FAQ

Frequently asked questions about Get3W.

General

What is Get3W?

Get3W is a unified AI platform that provides API access to AI models from 25 providers, covering image, video, audio, 3D, digital human, and chat generation behind one API and one slug format.

Do I need to code to use Get3W?

No. You can use the web interface without any coding. For developers, we offer a REST API.

What types of content can I generate?

• Images (text-to-image, image-to-image, upscaling)
• Videos (text-to-video, image-to-video, video effects)
• Audio (text-to-speech, music, transcription)
• 3D models (image-to-3D, text-to-3D)
• Digital humans (talking avatars)

Account & Billing

Is there a free trial?

New accounts receive a small trial credit (about $0.10) — enough to try a cheap image or speech task. Video and digital-human models cost more than the trial grant, so they need a top-up first.

How do I add credits?

Go to get3w.com/top-up and choose your desired top-up amount. Payment is by Alipay or WeChat Pay QR code. See Payment Methods for details.

Do credits expire?

No. Credits never expire.

How do I upgrade my account level?

Account levels upgrade automatically based on your total top-up amount. See Account Levels for thresholds.

Can I get a refund?

Unused credits may be eligible for refund within 14 days. See our Refund Policy.

API

How do I get an API key?

Go to get3w.com/api-keys, enter a name, and click Generate. See API Authentication for details.

Why is my API key not working?

Common causes:

1. The key was deleted
2. Extra spaces or line breaks in the key when copying
3. Wrong header format (should be Authorization: Bearer YOUR_KEY)

A 402 response is different — the key is valid, but your balance won't cover that task. Top up or pick a cheaper model.

What's the API base URL?

https://api.get3w.com/v1

Submit endpoint is POST /v1/{provider_id}/{model_id}/{run_type} — the path is the model slug.

How long does generation take?

• Images: 1-10 seconds depending on the model
• Videos: 30 seconds to 5 minutes depending on length and quality
• Audio: 1-30 seconds depending on length
• 3D: 1-5 minutes

Content

How long is generated content stored?

Output files are retained for the current and previous calendar month, then removed. Task records (status, inputs, timings) are kept for 7 days. Because the window is whole calendar months rather than a fixed number of days, download anything you want to keep as soon as it is generated.

If you attach your own cloud storage to an API key, outputs are written there instead and retention is under your control.

Can I use generated content commercially?

Yes, subject to our Commercial Use Policy and the specific model's license terms.

Is my content used for training?

No. Your generated content is never used to train AI models.

Next Steps

• Troubleshooting Guide — Common issues and fixes
• Contact Support — Get help from our team